Hotel Policies

1. Terms & Conditions

By making a booking with Lachen Hotel, you agree to the following terms:

  • Room availability and rates are subject to confirmation by the hotel.

  • Check-in and check-out timings will be communicated at the time of booking.

  • Guests must provide valid identification at check-in.

  • The number of guests must match the booking details. Additional guests may be subject to availability and additional charges.

  • Hotel facilities, meal arrangements and services may vary depending on season, weather and local conditions.

  • North Sikkim travel is subject to applicable permits, road conditions, weather and government/local restrictions. The hotel cannot guarantee access to any destination when conditions or official restrictions prevent travel.

  • Guests are responsible for providing accurate booking and contact information.

  • Any damage to hotel property may be charged to the guest.

  • The hotel reserves the right to refuse or cancel a booking in exceptional circumstances, with appropriate communication to the guest.

2. Payment & Cancellation Policy

  • Booking confirmation may require an advance payment, depending on the reservation.

  • The remaining balance is payable according to the terms communicated at the time of booking.

  • Accepted payment methods may include UPI, bank transfer or other methods confirmed by the hotel.

  • Cancellation and refund conditions will be communicated before the booking is confirmed and may vary according to season, room type and booking dates.

  • Refunds, where applicable, will be processed using the original payment method or another mutually agreed method.

  • If a guest does not arrive without prior cancellation (no-show), the advance may be non-refundable depending on the confirmed booking terms.

  • Changes to travel dates are subject to room availability and the hotel's applicable cancellation/change policy.

Important North Sikkim Travel Note

Weather, road conditions, permits and government restrictions can affect travel to Lachen and destinations such as Gurudongmar Lake. A change in road accessibility does not automatically mean a hotel booking is cancelled or refundable. The applicable cancellation terms will depend on the circumstances and the confirmed booking conditions.

3. Privacy Policy

Lachen Hotel respects your privacy.

When you contact or book with us, we may collect information such as your name, phone/WhatsApp number, travel dates, number of guests, room requirements and booking-related information.

We use this information to:

  • Respond to enquiries

  • Confirm and manage bookings

  • Communicate with guests

  • Arrange requested hotel services

  • Meet applicable legal or regulatory requirements

We do not sell or rent your personal information to third parties.

Your information may be shared with relevant service providers or authorities where necessary to provide a requested service, process a booking, comply with legal requirements or arrange applicable North Sikkim travel permissions.

If you contact us through WhatsApp, Google Maps or another third-party platform, that platform's own privacy policy may also apply.

For questions about your personal information, please contact the hotel directly.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contact@lachenhotel.com.

This policy is intended as a concise website policy. The hotel's actual cancellation, payment, refund and permit arrangements should always take precedence where specifically communicated and accepted during a booking.